SOAP insertMultipleResponse yields inconsistent results when invoked simultaneously.

Steps to Reproduce

  1. Ensure that the Insert Multiple Web Service plugin is active.

    For more information, see the documentation topic Activate a plugin.

  2. Install a SOAP client such as SoapUI and launch it.

  3. Prepare two requests for https://<instance name>.service-now.com/imp_location.do?WSDL under "insertMultiple" and ensure that pre-emptive authentication is set on both requests.

    imp_location comes with a base system transform map, but any table with a transform map will work.

    REQUEST 01: 200 Records for INSERT
    REQUEST 02: 2 Records for INSERT

    An example request is as follows:

    <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:imp="http://www.service-now.com/imp_location"> <soapenv:Header/> <soapenv:Body> <imp:insertMultiple> <record> <city>SomeCity</city> <country>SomeCountry</country> <name>SomeName</name> <state>SomeState</state> <street>Some Street</street> <zip>00000</zip> </record></imp:insertMultiple> </soapenv:Body> </soapenv:Envelope>

  4. Execute REQUEST 01.

  5. While REQUEST 01 is still executing and is not complete (very important), at the same time execute REQUEST 02.

    Observe that REQUEST 02 completes but the response is empty while REQUEST 01 completes with a good response. Note that REQUEST 01 includes 202 response items.



Try to avoid concurrency between requests.

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Related Problem: PRB733418

Seen In

Helsinki Patch 0 Hot Fix 1

Fixed In

Helsinki Patch 11
Istanbul Patch 6

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Article Information

Last Updated:2017-05-22 09:04:55