When using the 'invite user' feature in legacy chat, the alert notification does not work consistently.

Steps to Reproduce


  1. Activate the Chat plugin on a Geneva Patch 0-7 instance.

  2. Open three different Internet browsers as follows:

    • Browser 1: Impersonate Beth Anglin and navigate to
    • Browser 2: Impersonate David Loo and navigate to
    • Browser 3: Impersonate Abel Tuter, navigate to ess, and click Service Desk Chat.
  3. Send a test message.

  4. As Beth Anglin, click Answer to start the chat with Abel Tuter.

  5. As Beth Anglin, click on the cog wheel and select Invite user.

  6. Invite David Loo.

    Note that in David Loo's chat_desktop screen, no alert notifications are visible.

  7. Refresh the David Loo browser window.

    The notification is now visible.



There is no workaround.  If you are able to upgrade, review the Fixed In field to determine which  versions have a permanent fix. Note that this issue applies only to legacy chat.

Related Problem: PRB698659

Seen In

Geneva Patch 4
Geneva Patch 5
Geneva Patch 7
Helsinki Patch 3
Helsinki Patch 5
Helsinki Patch 6 Hot Fix 1

Fixed In

Geneva Patch 10
Helsinki Patch 7
Istanbul Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:34:12