In a list or form view, if a user hovers over a reference icon with a sys_popup view containing a variable editor, the form 'moves' or 'bounces' on the screen. If the variable editor is removed from the equation, the issue does not occur.

Steps to Reproduce

  1. Navigate to the sys_popup view for the Change Request form (http://<instancename>/change_request.do?sysparm_view=sys_popup)
  2. Click the menu icon  and select Configure > Form Layout.
  3. Move Change Variable Editor from the Available column to the Selected column.
  4. Click Save.
  5. Click Submit.
  6. In the Application Navigator, type task.list in the Filter navigator text box and press enter or return on your keyboard.
  7. Mouse over the reference icon  next to any of the records.
    Note that the content renders strangely (moves or bounces).


This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB691890

Seen In

Geneva Patch 6
Geneva Patch 6 Hot Fix 2
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 4

Fixed In

Helsinki Patch 9
Istanbul Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-05-02 05:34:26