The Order Now function does not carry over attachments from the cart to the requested item.

Steps to Reproduce


  1. Go to a catalog item order page, for example, Service Catalog > Hardware > Apple iPhone 6S.

  2. In the form header, click the attachment (paperclip) icon and add an attachment.

  3. Click Order Now.

  4. Open the generated requested item.

    Note there no attachment is associated with the item.


There are two possible workarounds:

  • Upgrade to Istanbul.

  • Reconfigure the button.

    1. Set the glide.sc.enable_order_now property to false.

    2. Navigate to Service Catalog > Catalog Definitions > Maintain Cart Layouts and select the Item Ordering Widget.

    3. Under the Buttons tab:

      1. Disable Order Now 
      2. Enable Order Item 
    4. Under the Button Labels tab, change the Order Item label to Order Now.

    5. Click Update to update the record.

      The Order Now button will now behave as expected and order items from the cart with attachments.


Related Problem: PRB669691

Seen In

Geneva Patch 5
Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 4
Helsinki Patch 6 Hot Fix 1

Fixed In

Helsinki Patch 9

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-04-18 10:34:22