Ordering an item in Service Portal that has a checkbox with a price associated selecting (setting it to true) results in the price being increased based on the value. Deselecting it should reduce the price again but that does not occur.

Steps to Reproduce

  1. In the Service Catalog, navigate to Order Something > Order an item and open the Apple iPhone 6s item.
  2. Create a variable named Expensive with a type of CheckBox and a price, if checked, of 1000.

  3. Order the iPhone.

  4. Click the Expensive checkbox to increase the price from $799.00 to $1,799.00.

  5. Click the Expensive checkbox again to decrease the price back to $799.00.

    Note that the price incorrectly remains at $1,799.00.


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Related Problem: PRB683333

Seen In

Helsinki Patch 0 Hot Fix 1
Helsinki Patch 0 Hot Fix 3
Helsinki Patch 2

Fixed In

Helsinki Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-23 02:24:41