Service Portal record producers are not mapping variables to fields unless "Map to field" is selected. Variables whose names match target record field names should automatically map, as in the normal Catalog, but do not.

Steps to Reproduce

  1. Go to the Create a New Incident record producer in Service Portal.

  2. Provide a user and short description.

  3. Click Submit.

    The new incident will not have a short description or caller values.


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Related Problem: PRB698680

Seen In

Geneva Patch 3 Hot Fix 2
Helsinki Patch 1
Helsinki Patch 2

Fixed In

Helsinki Patch 4

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-09-22 03:41:00