Attachments to a catalog item are attached to the request rather than the requested item. When requesting the same item in the backend Service Catalog, attachments are attached to the requested item. If a user requests multiple items in one request, their attachments should go to the individual items and not the request.

Steps to Reproduce


  1. In Service Portal, navigate to Order Something > Order an item and open an item (for example, Apple Watch).

  2. When the item opens, click Add attachments and add an attachment.

  3. Click Submit.

  4. Go to the backend and open the request.

    Instead of the attachment being on the ordered item, it is on the request.


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Related Problem: PRB701539

Seen In

Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 3 Hot Fix 7
Helsinki Patch 4

Fixed In

Helsinki Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-10-02 06:14:28