Turning off the user notifications preferences for ServiceNowPushApp device turns off the wrong notification.

Steps to Reproduce


  1. Connect to a Geneva instance using the mobile device (iPhone App). This will create an extra device for the user with the name ServiceNowPushApp.
  2. Using a Desktop computer, log in to the same instance.
  3. Navigate to the sys_user table and locate the user used in step 1 above.
  4. Click the Notifications Preferences related link.
  5. Under the ServiceNowPushApp device created, scroll down to locate the Catalog task worknoted (unassigned) notification and click the switch to turn it off.
  6. Notice that it will toggle the Capacity Subscription created notification, not the Catalog task worknoted (unassigned) one.
  7. Repeat the same for VTB assignee notification. It will toggle Capacity Subscription created.

The following example list of notifications are affected:

  • VTB lane change notification
  • VTB assignee notification
  • Catalog task worknoted (unassigned)
  • VTB additional assignee notification > toggles "Unscheduled Change"
  • Unlimited-User Subscription created toggles "Certificate Expiring"
  • Text Index Completed toggles "Catalog Approval Rejected"
  • Task worknoted for group toggles "Approval Rejected"


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Related Problem: PRB667023

Seen In

Geneva Patch 1 Hot Fix 5
Geneva Patch 1 Hot Fix 7
Geneva Patch 1 Hot Fix 8
Geneva Patch 3
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 6 Hot Fix 2
Geneva Patch 8
Geneva Patch 8 Hot Fix 1

Fixed In


Associated Community Threads

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Article Information

Last Updated:2017-10-03 05:42:58