In UI16, when using the impersonation feature (for example, using other criteria such as user ID or when in a domain-separated instance with users who have the same name value), the search box does only name searches. Earlier versions of this functionality allowed any user criteria to be specified.

Steps to Reproduce


  1. Log in to an instance running UI16.

  2. Attempt to impersonate someone using anything other than the name field from their user record.

    The attempt is unsuccessful.

  3. Try to use the reference lookup icon (magnifying glass) to search for users to impersonate by other means.

    The attempt is unsuccessful.


You can use an * at the beginning of your input (standard method of doing a contains search) which will allow a bit more flexibility but still limited to the full name column in the user record.

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Related Problem: PRB668882

Seen In

Eureka Patch 2
Fuji Patch 13 Hot Fix 1
Geneva Patch 4
Geneva Patch 6
Geneva Patch 7
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 4

Fixed In


Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:33:32