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Description

Contract records have a default scope of Global regardless of whether you are using the Contracts list or form view. However, after you activate the Customer Service plugin, if you open a Contract record and go to Configure > Related list, the slushbucket incorrectly sets the application scope for the Default View as Customer Service instead of the Global scope, asks whether to switch to Customer Service or create a new Default view under Global.

Steps to Reproduce

 

  1. Install the Contract Management plugin.

    For more information, see the documentation topic Activate a plugin.

  2. Navigate to Contract > Contracts > All and open any Contract record.

  3. Right-click in the header and choose Configure > Related Lists.

    You should be able to add or remove the related list for Default view.

  4. Install the Customer Service plugin.

  5. Navigate to Contract > Contracts > All and open any Contract record.

  6. Right-click in the header and choose Configure > Related Lists.

    You are no longer be able to add or remove the related list for Default view within the Global application.

    The Default view is in the Customer Service application but Global is the current application.

  7. Edit this related list:

    1. Click Edit this View in Customer Service.

    2. Choose any related list and click Save.

      The following error is displayed: "Invalid 'Table' selected on the Related List record. The 'Contract' table is in application 'Global', but the current application is 'Customer Service'."

     

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB748503

Seen In

Istanbul

Fixed In

Helsinki Patch 12
Istanbul Patch 9
Jakarta

Associated Community Threads

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Article Information

Last Updated:2017-10-11 11:39:32
Published:2017-05-04