If the timezone for an instance is set to a Europe/timezone, the Show After/Show Before context menu filter is generated with an increased time of one hour, i.e. GMT+1 timezone instead of Europe/London.

Steps to Reproduce

  1. Change instance timezone to Europe/London (glide.sys.default.tz = Europe/London)
  2. Go to incident.list
  3. Check to see if the Created field is there. If not, add the field.
  4. Right-click the time on one of the incident created fields and click Show After (e.g. created = 23/06/2015 15:09:43).
  5. Check the filter that is generated. It is showing a different time (filter = active=true^sys_created_on<=javascript:gs.dateGenerate('2015-06-23','16:09:43'))
  6. Confirm the time is an hour after the time you selected on the incident created field (e.g. 15:09:43 vs 16:09:42).


There is no workaround applicable. The problem is resolved in Istanbul and onwards.

Related Problem: PRB634676

Seen In

Eureka Patch 10
Fuji Patch 4 Hot Fix 1
Fuji Patch 7 Hot Fix 5

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-05 09:41:38