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Description

When you create a new table that extends task or request, the work notes appear above the additional comments regardless of the position you place them in form layout.

Steps to Reproduce

  1. Create a new table extended from the Task table.

    For more information, see the product documentation topic Create a table and make sure to select the table to extend in the Extends Table field.

  2. Create and view a record in the new table.

  3. Right-click in the form header and choose Configure > Form Layout.

  4. Add the following fields to the same form section:

    • Activities (Filtered)
    • Additional Comments
    • Work Notes
  5. View the form.

    Note that the Work Notes field appears above the Additional Comments field even though its placement in the Form Layout slushbucket is lower than than the Additional Comments field.

Workaround

This feature is working as designed.  The form layout controls whether the fields appear on the task-based form but their order is controlled at a higher level because the activity formatter and those fields are included in other areas of the platform where the layout is not as easily manipulated.  

To change the order of the fields:

  1. As an administrator, click the filter icon at the top right of the activity formatter.
  2. Click Configure available fields.
  3. In the resulting slushbucket, move the fields into the order in which you want them to appear and click Save.

Related Problem: PRB670873

Seen In

Geneva Patch 1 Hot Fix 8
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-02-05 16:03:11
Published:2017-01-06