The Automatically Add Bookmarks feature does not automatically add the bookmark to the homepage of the mobile app.

Steps to Reproduce


  1. Check that the Automatically Add Favorites feature is selected.
    For more information, see Using Favorites and Use favorites in UI15.
  2. Create a new bookmark.
  3. Navigate to User Administration > Users.
  4. Click New.
  5. Create a new user, adding information to the following fields:
    • User ID
    • First name
    • Last name
    • Password
  6. Click Submit.
  7. On the mobile app, log in as the new user. 
    Note that the bookmark created in step 1 does not appear on the homepage. Also, the base system "Bookmark and pane-based..." and "Live Feed" boxes are not displayed. If you log in to the desktop view as the same user, the bookmark and boxes appear. After logging in to the desktop view, if you log back into the mobile app, the bookmark appears, along with the "Bookmark and pane-based..." and "Live Feed" boxes.


This issue is under review. If you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB718454

Seen In

Geneva Patch 9
Helsinki Patch 3 Hot Fix 2
Helsinki Patch 5

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:33:41