Avatar Initials are incorrect when emails are in parentheses.

Steps to Reproduce


  1. Create a user with the name Thomas James (thomas.james@example.com).
  2. View the avatar, for example, in a form, conversation, or visual task board. (For more information, see User presence.)
    Note that instead of appearing as TJ, it is displayed as TC. The C is pulled from the ".com" portion of the email address.


This issue is under review. If you are able to upgrade, check the Fixed In field in that article to see which versions have a permanent fix. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article.

Related Problem: PRB678019

Seen In

Eureka Patch 9 Hot Fix 1
Eureka Patch 9 Hot Fix 4
Fuji Patch 10
Fuji Patch 13 Hot Fix 1
Fuji Patch 9 Hot Fix 1
Geneva Patch 1
Geneva Patch 3 Hot Fix 1
Geneva Patch 5
Geneva Patch 6 Hot Fix 2
Helsinki Patch 1

Fixed In

Geneva Patch 8
Helsinki Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-08-01 13:18:49