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Description

When variable sets using the '2 columns Wide, one side, then the other' layout with an odd number of variables are displayed in Service Portal catalog item pages, the right column has the extra variable rather than vice versa.

Steps to Reproduce

  1. Create a variable set with three, five, or seven variables.

    For more information, see the product documentation topic Create a variable set.

  2. Choose the '2 columns Wide, one side, then the other' layout.

  3. Assign the variable set to a cat item and view the item in Service Portal

    Note that the right column has the extra variable (3 = [1x2]; 5 = [2x3]; 7 = [3x4]).

Workaround

This issue is under review.  If you are able to upgrade, review the Fixed In field in that article to see which versions have a permanent fix. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article.


Related Problem: PRB719828

Seen In

Helsinki Patch 5
Helsinki Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-11-16 16:56:37
Published:2017-11-17