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Description

Catalog UI Policy does not hide container variables in Service Portal.

Steps to Reproduce

  1. Create a catalog item.

    1. Navigate to Service Catalog > Catalog Definition > Maintain Items.
    2. Click New.
    3. Enter the catalog item details.
    4. Click Submit.
  2. Add a variable with the type set to Container Start.

  3. Add other variables.

  4. Add a variable with the type set to Container End.

  5. Create a Catalog UI Policy that hides the container.

    Although on the desktop the variable container is hidden when viewing the catalog item, on the Service Portal, the variables within the container can still be seen.

 

Workaround

The intent with Service Portal is to enable our customers to provide modern, easy-to-use, device agnostic experiences for their end users or requestors. We do not intend to provide full feature parity between the Platform experience and the Service Portal experience. However, we do understand that you may have built out catalog item forms that are fairly complex and do not render well in the Service Portal today. Hopefully, the updates provided in the link below will help you overcome some of those challenges.

https://community.servicenow.com/community/service-automation-platform/blog/2017/05/05/service-catalog-on-service-portal

If they do not, there is an update set within the link that adds 2 new fields to the sc_cat_item table using iFrames but has changes that mask the iFrame experience.

Before using the update set, please understand:

  • This approach is not a product offering, but only provided as an option that you can use, if you choose to do so. There will be NO SUPPORT for this.
  • This is intended to be a short-term option so you can continue to use the Service Catalog on the Service Portal, while you set in motion plans to transform your catalog item forms to fit the Service Portal experience.

 


Related Problem: PRB706096

Seen In

Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-08-06 04:31:24
Published:2017-07-06