Container_split is is not working in variable sets in Service Portal view.

Steps to Reproduce

  1. Go to

  2. Click New to create a new record.

  3. Name the record SN Test item, and click Submit.

  4. Go to the SN Test Item record and under Related Links, go to Variable Sets and click New.

  5. Create a variable set with the following values:

    Name: Test
    Layout: 1 Column Wide

  6. Click Submit.

  7. Under Related Links, go to Variables and create variables of the following types, clicking Submit to create each one:

    • Type: Container Start
    • Two records of type Single Line Text
    • Type: Container Split
    • Two records of type Single Line Text
    • Type: Container End
  8. View the page from Service Portal.

    Note that despite the requested layout, the variable set displays only one column.


The intent with Service Portal is to enable our customers to provide modern, easy-to-use, device agnostic experiences for their end users or requestors. We do not intend to provide full feature parity between the Platform experience and the Service Portal experience. However, we do understand that you may have built out catalog item forms that are fairly complex and do not render well in the Service Portal today. Hopefully, the updates provided in the link below will help you overcome some of those challenges.

If they do not, there is an update set within the link that adds 2 new fields to the sc_cat_item table using iFrames but has changes that mask the iFrame experience.

Before using the update set, please understand:

  • This approach is not a product offering, but only provided as an option that you can use, if you choose to do so. There will be NO SUPPORT for this.
  • This is intended to be a short-term option so you can continue to use the Service Catalog on the Service Portal, while you set in motion plans to transform your catalog item forms to fit the Service Portal experience.


Related Problem: PRB713926

Seen In

Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 4
Helsinki Patch 5
Helsinki Patch 6 Hot Fix 1

Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:32:47