Catalog container variables are no longer being rendered in the Service Portal.

Steps to Reproduce

  1. Navigate to Service Catalog > Catalog Definitions > Maintain Items and select an item.

  2. Under Related Links, go to Variable Sets and click New.

  3. Create a variable set with standard values.

  4. Add containers to the catalog item and save it.

    For more information about container variables, see KB0539982.

  5. View the item in the Service Portal.

    Note that the containers do not render correctly.



The intent with Service Portal is to enable our customers to provide modern, easy-to-use, device agnostic experiences for their end users or requestors. We do not intend to provide full feature parity between the Platform experience and the Service Portal experience. However, we do understand that you may have built out catalog item forms that are fairly complex and do not render well in the Service Portal today. Hopefully, the updates provided in the link below will help you overcome some of those challenges.

If they do not, there is an update set within the link that adds 2 new fields to the sc_cat_item table using iFrames but has changes that mask the iFrame experience.

Before using the update set, please understand:

  • This approach is not a product offering, but only provided as an option that you can use, if you choose to do so. There will be NO SUPPORT for this.
  • This is intended to be a short-term option so you can continue to use the Service Catalog on the Service Portal, while you set in motion plans to transform your catalog item forms to fit the Service Portal experience.


Related Problem: PRB714358

Seen In

Helsinki Patch 4 Hot Fix 2
Helsinki Patch 5
Helsinki Patch 6 Hot Fix 1

Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:32:47