When using nested containers to create layouts with more than two columns, the catalog item displays differently in Service Catalog than in Service Portal. The layouts provide predictable results in Service Catalog, but in Service Portal, the third column appears below the first two.

Steps to Reproduce


  1. Navigate to Service Catalog > Catalog Definitions > Maintain Items and select an item.

  2. In the catalog item, create a container with the layout "Two Columns, alternating sides."

    For more information about container variables, see KB0539982.

  3. Create two containers with the layout with the layout "Two Columns, alternating sides" inside the first container.

  4. Add two variables to each of the new containers.

  5. View the item in Service Portal.

    Note that instead of four columns with one variable per column, only one Column is displayed.



This issue was resolved in Istanbul Patch 8 by PRB718930/KB0610332

Related Problem: PRB734788

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Article Information

Last Updated:2019-06-27 06:21:14