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Unable to expand/contract container variables in Service Portal - Known Error
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  • Unable to expand/contract container variables in Service Portal
KB0610329

Unable to expand/contract container variables in Service Portal


4299 Views Last updated : Jun 23, 2025 public Copy Permalink
KB Summary by Now Assist

Description

Container Start/ Container End variable does not expand/contract in Service Portal.

Steps to Reproduce

 

  1. Navigate to Service Catalog > Catalog Definitions > Maintain Items.

  2. Select an item.

  3. Under Related Links, go to Variables and click New.

  4. Add a variable with the following values:

    Name: Test
    Type: Container Start
    Select Display Title

  5. Click Submit.

  6. Add another variable to contain and a Container End variable to the item.

  7. Click Try it to test the variable on the UI.

  8. Find the item in the Service Portal.

    Note that the expand and collapse widget is not available on the Service Portal.

Workaround

There are no plans to support this functionality in the baseline functionality of the Service Portal. Build a custom widget to implement this behavior.


Related Problem: PRB706677

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