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Debug text search makes contextual search service return duplicate articles - Known Error
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KB0610315

Debug text search makes contextual search service return duplicate articles


766 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When you enable text search debugging, the contextual search service returns duplicate results.

Steps to Reproduce

 

  1. Navigate to Self-Service > Knowledge.
  2. Search for term "email". Observe that there are 22 results and 2 requests made (first window 0-19, second window 20-40) and unique results are displayed.
  3. Navigate to System Diagnostics > Session Debug > Debug Text Search.
  4. Repeat Steps 1 and 2 and note that the last two results of the first window are returned as duplicates in the second window, while the actual results of the second window are not returned at all:

Workaround

This is expected behavior.

When debug logging is enabled for text search, the order of displaying results having the same score can change, as affected by the multiple additional queries running.

This is giving the impression of duplicate results, but if you increase the page size for the result output set, you'll see there are no duplicates.


Related Problem: PRB621570

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