In IE11, after uploading an image using the "Add image" button in a Knowledge article, the user is unable to click the OK button and errors are thrown in the browser console.

Steps to Reproduce

  1. Using IE11, navigate to a Knowledge article.
  2. Click Add image. Select Type: Attachment.
  3. Upload an image.
  4. Click OK.

Nothing happens and a console error is thrown.


This issue is under review. In the meantime, you can use another browser or, if you are able to upgrade, check the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB654197

Seen In

Eureka Patch 13 Hot Fix 2
Fuji Patch 13 Hot Fix 1
Fuji Patch 7 Hot Fix 5
Fuji Patch 8
Geneva Patch 0 Hot Fix 1
Geneva Patch 1
Geneva Patch 1 Hot Fix 5
Geneva Patch 1 Hot Fix 6
Geneva Patch 1 Hot Fix 7
Geneva Patch 3
Geneva Patch 3 Hot Fix 2
Geneva Patch 3 Hot Fix 7
Geneva Patch 3 Hot Fix 9
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Geneva Patch 7
Geneva Patch 8
Helsinki Patch 1

Fixed In

Geneva Patch 3 Hot Fix 11
Geneva Patch 6

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-01-25 01:33:23