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Security constraints error when adding image file into Email Client dialog 

Problem
When a user opens an Email Client dialog from any incident page and adds an image file by clicking on the Insert/Modify Image button, a Security Constraints error occurs and the image file cannot be inserted into the email.
Symptoms
Steps to reproduce the error:
  1. Open any incident page and click on the Email Client icon on the header bar.
  2. Click on the Insert/Modify Image button within the Email Client dialog.
  3. Click on the magnifying glass icon. Observe the error message, "Security constraints prevent access to requested page."

 

Cause
The image files in the instance are stored in the db_image table. To access the table, the user needs to have the image_admin role.
Resolution
Assign the image_admin role to the user. Then they will be able to add the image file to the Email Client dialog.

Article Information

Last Updated:2017-02-22 16:31:06
Published:2017-02-23