Service Portal: Fonts and glyph icons in .woff2 font file resource in /sp-fonts folder cannot be found on instances upgraded to Helsinki.

Steps to Reproduce


To determine whether an instance is affected:

  1. Navigate to System Definition > Plugins and activate the Service Portal plugin.

  2. Open a browser window to a Service Portal (for example, /sp).

    If the browser throws a 404 error failing to download /sp-fonts/glyphicons-halflings-regular.woff2, the instance is affected.


Create a system property (sys_properties) record as follows:

Name: com.glide.ui.virtual_host
Value: pa,html,script,include scripts,glide,custprefix,_sn
Type: string

This new system property is provided in the High Security plugin for new Helsinki instances with this default value, but it is not provided for upgrading instances.

Related Problem: PRB713048

Seen In

Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 4

Fixed In

Helsinki Patch 7
Istanbul Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:32:13