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Description

After upgrading to the List v3, a new feature in Helsinki, a substantial difference is noticeable in performance, specifically on load time. These performance issues are documented on the Product Documentation site in the Lists Release Notes at https://docs.servicenow.com/bundle/helsinki-release-notes/page/release-notes/servicenow-platform/r_ListsRN.html.

Steps to Reproduce

  1. Log in to a Helsinki instance.
  2. Make sure UI16 is enabled. To do this, click the gear icon in the upper right corner and note whether Switch to UI15 appears in the upper right corner of the System Settings window.
  3. Navigate to System Definition > Plugins and make sure that List v3 is enabled.
  4. Navigate to a list of tasks.
  5. Configure the list query criteria to load a high number of records, and the list layout to display several columns.
    Note the slowness in loading the results.

Workaround

Disable List v3 either on specific lists or across the instance.

 


Related Problem: PRB707443

Seen In

Helsinki Patch 0 Hot Fix 3
Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 4
Helsinki Patch 5
Helsinki Patch 6
Helsinki Patch 6 Hot Fix 1
Helsinki Patch 7

Fixed In

Kingston Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-05-09 16:27:50
Published:2017-07-28