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Description

When the SNMP probe command times out, all stack traces are thrown in the Discovery logs:

*** ERROR *** com.snc.automation_common.integration.exceptions.CommandTimeoutException:
3/08/16 16:44:26 (701) Worker-Standard:SNMP Worker starting: SNMP source: 10.14.253.55
03/08/16 16:44:41 (962) Worker-Standard:SNMP SEVERE *** ERROR *** com.snc.automation_common.integration.exceptions.CommandTimeoutException: Request timed out.
com.service_now.mid.probe.snmp.api.SnmpTable.getTable(SnmpTable.java:45)
com.service_now.mid.probe.snmp.api.SnmpTable.getTable(SnmpTable.java:28)
com.service_now.mid.probe.SNMP.attemptSnmpGetBulk(SNMP.java:523)
com.service_now.mid.probe.SNMP.probe(SNMP.java:225)
com.service_now.mid.probe.AProbe.process(AProbe.java:80)
com.service_now.mid.queue_worker.AWorker.runWorker(AWorker.java:107)
com.service_now.mid.queue_worker.AWorkerThread.run(AWorkerThread.java:20)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
java.lang.Thread.run(Thread.java:745)

Steps to Reproduce

 

Connect to a device and send an SNMP probe.

If the connection fails, the SNMP probe times out.

Workaround

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Related Problem: PRB667110

Seen In

Fuji Patch 7 Hot Fix 5
Geneva Patch 4
Helsinki Patch 1

Fixed In

Jakarta

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-10-04 08:18:56
Published:2017-05-09