In the CyberArk integration, if no credential ID is provided or cannot be found, the system attempts to look up the credential by IP address. If the IP address is a substring of another, the lookup fails. For example, if the system attempts to find credential for, and the address also exists in CyberArk, the lookup fails. This is a CyberArk limitation.

Steps to Reproduce

  1. Configure CyberArk to a credential for IP addresses and

  2. Create a record for the credential in the ServiceNow instance that is either blank or has an invalid credential ID.

  3. Discover

    Note that Discovery fails to authenticate on the target IP.



If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix.

Related Problem: PRB715059

Seen In

Geneva Patch 7 Hot Fix 1

Fixed In

Geneva Patch 10
Helsinki Patch 8
Istanbul Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:32:21