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Description

When the mid_server role is configured for elevated privileges, MID Server validation fails and the MID Server agent logs the following warning:

File sync worker: ecc_agent_jar WARNING *** WARNING *** Could not get file sync snapshot because: Error: user does not have mid_server role.

In Helsinki and earlier versions, the instance shows validation complete, but does not indicate whether or not it failed. In the Istanbul release, the instance shows the status of all validations. This issue is related to the known error article KB0598957 (https://hi.service-now.com/kb_view.do?sysparm_article=KB0598957) .

Steps to Reproduce 

  1. Navigate to User Administration > Roles.
  2. Open the mid_server role record.
  3. Select the Elevated privileges option and save the record.
  4. Create a new MID Server.
  5. Try to validate the new MID Server.
  6. In the MID Server file system, open the agent0.log.0 file.
    Note the error message:

    file sync worker: ecc_agent_jar WARNING *** WARNING *** Could not get file sync snapshot because: Error: user does not have mid_server role

Workaround

  1. Clear the Elevated privileges option in the mid_server role record.
  2. Restart the MID Server.

Related Problem: PRB667205

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Article Information

Last Updated:2016-12-14 09:06:43
Published:2016-12-14