Creating a project from a template does not trigger the 'pm_project.inserted' event, causing any configured email notifications not to be generated.

Steps to Reproduce

  1. Go to Project > Templates
  2. Create a new template "Test" and Description "<Project>"
  3. Create a New Project.
  4. Configure Notifications
  5. Create a new Email Notification by clicking the "Advanced view" related link.
  6. Send When - "Event is fired"
  7. Event name - pm_project.inserted
  8. Create a new Project "Project 1"
  9. Create a new Project "Project 2" using the template option.
  10. (use the link "To create project from a template click here")
  11. Go to System Policy > Event Log

Notice the pm_project.inserted event is generated only for "Project1", not "Project2". Projects created via the template option "To create project from a template click here" do not generate notifications.


This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

Related Problem: PRB680899

Seen In

Fuji Patch 11
Fuji Patch 12 Hot Fix 1

Intended Fix Version


Fixed In

Orlando Patch 6

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Article Information

Last Updated:2020-07-09 00:00:14