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Description

Branding editor does not load without a default portal specified. The following error is generated:
Server JavaScript error Cannot set property "sys_mandatory" of undefined to "false"
Line number 93

Steps to Reproduce

  1. Navigate to Service Portal > Portals and disable the default portal.

  2. Navigate to Service Portal > Portal Configuration and select the branding editor.

    Note the UI is unusable and displays errors similar to the following:

    Server JavaScript error Cannot set property "sys_mandatory" of undefined to "false"

    Line number 93

    Script source code logged to browser console

     

     

 

 

Workaround

Set the Service Portal to the default.

  1. Navigate to Service Portal > Portals.

  2. Click the gear icon in the form to configure the list and add the Default column.

  3. For the Customer Service Portal record, set the Default value to true.

    If you do not have a Customer Service Portal, set any of your existing portals to the default instead.


Related Problem: PRB676622

Seen In

Helsinki
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 0 Hot Fix 3
Helsinki Patch 2

Fixed In

Helsinki Patch 1
Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-04-07 12:06:27
Published:2016-12-16