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Description

When presence is enabled, users should see an indicator in the activity stream when another user is typing in the stream for that record. This indicator works if you type in the list view of an activity stream, but not if you type in the form view of the stream.

Steps to Reproduce

 

  1. In two browser sessions, log in to an instance as two different users who have access to the incident table, such as System Administrator and ITIL User.

  2. As both users, navigate to Incident > Open and click the activity stream icon in the list header.

  3. As both users, click the same activity stream entry to drill down into the record stream.

    Note that you see an indicator that the other user is viewing.

  4. As ITIL User, start typing.

  5. As System Administrator, note that you see an indicator that ITIL User is typing.

  6. As System Administrator, click the Open Record button to view the form.

  7. On the form, scroll down to the activity stream.

    Note that you see an indicator that ITIL User is typing.

  8. If you don't see the typing indicator, have ITIL User type some more text.

  9. As System Administrator, type continuously in the form activity stream.

    As ITIL User, note that you do not see a typing indicator.

 

 

Workaround

There is no known workaround for this issue. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB720711

Seen In

There is no data to report.

Fixed In

Istanbul
Jakarta

Associated Community Threads

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Article Information

Last Updated:2018-03-12 04:47:31
Published:2018-03-12