When creating a new incident on the mobile app, the caller field is auto-populated, but when the record is saved, the caller field is empty.

Steps to Reproduce

  1. Log in to the mobile app (either iOS or Android).
  2. Open the menu.
  3. Navigate to the Incidents list.
  4. Click the + button.
  5. Leave Caller as is (current logged in user).
  6. Save the incident.
    Note that the record does not contain Caller information.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB709002

Seen In

Helsinki Patch 1

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-12-02 10:03:48