No records are displayed in lists or reports when a filter contains multiple Keywords operands.

Steps to Reproduce

  1. Access

  2. Perform the search: Keywords are software.

    Approximately 12 records are returned.

  3. Perform the search: Keywords are hardware.

    Approximately 14 records are returned.

  4. Perform the search: Keywords are software OR Keywords are hardware.

    No records are returned.

  5. Group the empty result by the number field.

    No records are displayed but there are 26 matches.


Use only a single Keywords search operand.  

Construct a single Keywords search operand with your multiple items by using the AND and OR terms in the Keywords input box.

Related Problem: PRB663226

Seen In

Eureka Patch 10
Eureka Patch 11
Eureka Patch 11 Hot Fix 2
Eureka Patch 11 Hot Fix 4
Eureka Patch 13 Hot Fix 2
Eureka Patch 5
Fuji Patch 10
Fuji Patch 11
Fuji Patch 9 Hot Fix 1
Geneva Patch 1 Hot Fix 6
Geneva Patch 4
Geneva Patch 5
Geneva Patch 6
Helsinki Patch 3 Hot Fix 2

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-01-04 11:50:04