With variable of type Date, the 'is different' and 'is same' operators do not work correctly.

Steps to Reproduce

  1. Navigate to and select Apple iPhone 5.

  2. Under Related Links, go to Variables and click New.

  3. Create a new variable of type Date or Date time, fill in the required fields, and click Submit.

  4. Navigate to Service Catalog > Catalog.

  5. Select Hardware and order the Apple iPhone 5.

  6. Populate the new field.

  7. Navigate to Reports > View/Run and create a report on sc_req_item.

  8. Add the new variable to selected columns and create filters with the field Variables > Apple iPhone 5 > New Variable with the "is same " or "is different" operator.

    Expected: Values appear for selection for the variable

    Note that once "is same" or "is different" appear, the field value editors doe not show values to be selected but rather blank drop-down boxes.



There is no known workaround for this issue. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

Related Problem: PRB725261

Seen In

There is no data to report.

Fixed In

Istanbul Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:32:06