When you try to export the incident_sla report in Excel, all columns except the journal fields "Additional comments" and "Work notes" are downloaded.

Steps to Reproduce


  1. Go to incident_sla.list and select any Incident.
  2. Add a comment to the incident to ensure that one of the Incidents in the report has a comment.
  3. Create a list report for the table incident_sla.
  4. Add the Task.Additional Comments and Task.Work Notes to the columns list.
  5. Run the report and export the list to a csv, excel, or pdf file.
    Notice that the journal fields Additional comments and Work notes are not being exported.    


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB722971

Seen In

Helsinki Patch 4

Fixed In

Istanbul Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:32:22