If you attach an execution plan to a catalog item and the item is ordered, the Stage field on the created Requested Item doesn't show the current open Catalog task.

Steps to Reproduce

Note: This problem is intermittent and does not always occur.

  1. Log in as admin.

  2. Create an execution plan for the Requested item table.

    1. Navigate to Service Catalog > Catalog Policy > Execution Plans.
    2. Click New.
    3. Enter a Name and Short description for the execution plan.
    4. Specify delivery information in the Total delivery time and On Calendar fields.
    5. Click Submit.
  3. Create four execution plan tasks.

    For more information, see the product documentation topic Create execution plan tasks.

  4. Create a catalog item and attach the execution plan to it.

    1. Navigate to Service Catalog > Catalog Definition > Maintain Items.
    2. Click New.
    3. Provide the required catalog item details.
    4. Attach the execution plan you created.
    5. Click Submit.
  5. Click Try it.

  6. Approve the Requested item that was created.

    Note that the Stage field on the Requested item form shows the lower order opened task.

  7. Close this open Catalog task.

  8. Verify the Stage field on the Requested item form.

    Note that the Stage field has not changed.


There is no known workaround for this issue. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

Related Problem: PRB713145

Seen In

Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1

Fixed In

Istanbul Patch 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:33:02