296 views

Description

During the discovery of a new computer, the computer OS information and the model ID are written to the CI while the storage probe is running. However, the storage probe occasionally overwrites the model ID with an incorrect value. This issue is caused by a "race" condition between processing the input of the "Windows - OS Information" probe and the "Windows - Storage 2008" (or Windows - Storage 2012) probe.

Steps to Reproduce

Discover a new Windows 2012 computer on your network. Note that occasionally the model ID shows an incorrect value on the CI.

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field to determine the versions that have a permanent fix to this issue. You can subscribe to this known error article (click the Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB654648

Seen In

Fuji Patch 9
Geneva Patch 1

Fixed In

Istanbul Patch 5
Jakarta

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-01-08 06:02:56
Published:2018-01-08