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Incorrect values in last_discovered and first_discovered fields inserted if glide.sys.date_format is changed - Known Error
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  • Incorrect values in last_discovered and first_discovered fields inserted if glide.sys.date_format is changed
KB0598564

Incorrect values in last_discovered and first_discovered fields inserted if glide.sys.date_format is changed


661 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

A script used by the Help the Help Desk application causes the dates for the First Discovered and Last Discovered fields to use String values, which becomes an issue when the value for glide.sys.date_format is changed from the default value of "yyyy-MM-dd".

Steps to Reproduce

  1. Go to sys_properties_list.do and set the property glide.sys.date_format to dd-MM-yy.

  2. Run the Help the Help Desk script on a Windows machine.

    For more information, see the Running Help the Help Desk product documentation topic.

  3. Observe the cmdb_ci record created.

Workaround

Use the default value for the glide.sys.date_format property: yyyy-MM-dd


Related Problem: PRB696003

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