A script used by the Help the Help Desk application causes the dates for the First Discovered and Last Discovered fields to use String values, which becomes an issue when the value for glide.sys.date_format is changed from the default value of "yyyy-MM-dd".

Steps to Reproduce


  1. Go to and set the property glide.sys.date_format to dd-MM-yy.

  2. Run the Help the Help Desk script on a Windows machine.

    For more information, see the Running Help the Help Desk product documentation topic.

  3. Observe the cmdb_ci record created.


Use the default value for the glide.sys.date_format property: yyyy-MM-dd

Related Problem: PRB696003

Seen In

Geneva Patch 6

Associated Community Threads

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Article Information

Last Updated:2017-10-16 12:44:44