When setting system property glide.knowman.show_user_feedback to never, comments on KB articles in the application are not listed, even though the comments are still available in Service Portal. 

Steps to Reproduce

  1. Open Helsinki.
  2. Navigate to System Properties, then all properties. In the Application Navigator, type sys_properties.list in the Filter navigator field and press enter or return on your keyboard. 
  3. Set glide.knowman.show_user_feedback to never.
  4. Navigate to Self service > Knowledge. Select and open an article, the comments are not available.  
  5. In Service Portal, select Service Portal Home.
  6. Go to Knowledge, and then open an article.

Actual behavior: Feedback comments are showing.
Expected behavior: Feedback comments are not showing. 


You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB723071

Seen In

Helsinki Patch 1
Helsinki Patch 5

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:37:17