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Description

Users who log in to their Fuji, Geneva, and Helsinki instances from Safari version 10.0.1 are redirected to the legacy UI11 instead of UI16.

Steps to Reproduce

  1. Set the user agent string to: "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_1) AppleWebKit/602.2.7 (KHTML, like Gecko) Version/10.0.1 Safari/602.2.7".

  2. Log in to the instance.

    Note that UI11 appears.

 

Workaround

The only workaround for the issue is to use a different browser, or to upgrade to a patch release that contains the fix. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to see which versions have a permanent fix.


Related Problem: PRB713397

Seen In

Fuji Patch 12 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Geneva Patch 6 Hot Fix 2
Geneva Patch 7
Geneva Patch 8
Geneva Patch 8 Hot Fix 1
Geneva Patch 9
Geneva Patch 9 Hot Fix 1
Helsinki Patch 1
Helsinki Patch 1 Hot Fix 1
Helsinki Patch 2
Helsinki Patch 3
Helsinki Patch 3 Hot Fix 7
Helsinki Patch 4
Helsinki Patch 5
Helsinki Patch 6

Fixed In

Fuji Patch 13 Hot Fix 2
Geneva Patch 10
Geneva Patch 7 Hot Fix 8
Geneva Patch 8 Hot Fix 2
Helsinki Patch 2 Hot Fix 5
Helsinki Patch 3 Hot Fix 6
Helsinki Patch 4 Hot Fix 2
Helsinki Patch 6
Istanbul
Jakarta

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-03-20 13:16:52
Published:2016-11-08