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Description

In the iOS app, If the real time score is same as the last collected score for a Performance Analytics indicator, the tower icon does not appear.

For more information about Performance Analytics indicators, see Indicators

(https://docs.servicenow.com/bundle/helsinki-performance-analytics-and-reporting/page/use/performance-analytics/concept/c_Indicators.html).

For more information about the iOS app, see Apple and Android UI Comparison

(https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/tablet-mobile-ui/concept/c_AppleAndroidUIComparison.html).

Steps to Reproduce

  1. Ensure that the real-time score is the same as the last collected score for an indicator.
  2. In the iOS app, view the detailed scorecard for that indicator.
    Note that the last collected score is displayed with no icon. The real-time score should be displayed with the tower icon.

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB720556

Seen In

There is no data to report.

Fixed In

Jakarta

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-07-03 08:33:17
Published:2017-06-27