The iOS app displays the real-time score for a real-time Performance Analytics indicator when a time series is selected, instead of displaying the time series score.

Steps to Reproduce

  1. Enable real-time score for the Number of open incidents indicator.
    For more information, see Performance Analytics indicators in the product documentation.
  2. View the detailed scorecard for that indicator in the iOS mobile app.
  3. Change the selected time series.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB720552

Seen In

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Fixed In


Associated Community Threads

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Article Information

Last Updated:2019-05-21 11:32:44