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Description

In Eureka, Knowledge Management search results included articles and attachments. In Fuji, Knowledge V3 no longer includes search results from attachments.

Steps to Reproduce

  1. Create a Word or text document containing the text unique_search_string.
  2. Save the document as a PDF.
  3. Log in to a Fuji instance.
  4. Create a knowledge article with the short description unique_search_string.
  5. Attach the PDF you created to the article.
  6. Publish the knowledge article.
  7. Navigate to Self Service > Knowledge.
  8. Search for the text unique_search_string.
    Note that the system only returns search results for the article, not the article and the attachment.

Workaround

There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.


Related Problem: PRB636397

Seen In

Fuji Patch 3
Fuji Patch 5

Fixed In

Fuji Patch 13
Geneva Patch 5
Helsinki
Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-11-02 07:20:59
Published:2016-11-02