Favorites created for records in the Mobile UI will link to a list of records rather than the favorited record.

Steps to Reproduce

  1. Create a favorite for an incident record on the iOS app.

  2. Try to view the favorite on the Apple Watch.

    The app displays a list of incidents rather than the favorited incident.


There is no known workaround for this issue. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.

Related Problem: PRB677326

Seen In

Geneva Patch 4

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-04-06 10:02:30