On the Mobile app, clearing the Assignment Group field prevents finding values from the Assigned To field.

Steps to Reproduce

  1. Log in to a Geneva instance from a native app.
  2. Open any active incident with an Assignment Group and Asssigned To value.
  3. Click in the Assignment Group field.
  4. Click Clear.
    You are returned to the incident record.
  5. Click in the Assigned To field.
    The system displays a No Records Found message.


There is no known workaround for this issue. To receive notifications when more information is  available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you  are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB696721

Seen In

Geneva Patch 6
Geneva Patch 7
Geneva Patch 8

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-01-30 06:30:47