In Chat, the idle time counter does not stop as expected.

Steps to Reproduce

  1. Navigate to Collaborate > Connect Chat.
  2. Start a support conversation.
  3. Have an agent answer.
  4. Wait for the idle message box to appear.
  5. Move the mouse cursor into the client window.
    The timer should stop, but it does not.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB689533

Seen In

Helsinki Patch 0 Hot Fix 1

Fixed In

Geneva Patch 8
Helsinki Patch 3

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-12-09 13:04:35