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Description

In the Helsinki mobile UI, if a record is accessed directly, you cannot access the related list.

Steps to Reproduce

  1. In a Helsinki instance, set the glide.ui.m.helsinki_mobile_enabled property to true.

  2. Trigger a notification that produces a link to a particular record, such as an incident.

  3. From a mobile device, click on the notification link.

    The mobile device opens the record view; however, there is no way to access the related list. Normally you can navigate to a record and click the back arrow key to see the activity stream view, and access any related lists. In this situation, clicking the back arrow key brings you to the homepage instead.

 

Workaround

There is no known workaround for this issue. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB713724

Seen In

Helsinki Patch 2 Hot Fix 2
Helsinki Patch 5

Fixed In

Istanbul

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-04-25 08:35:56
Published:2016-11-02