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Description

If the auto-numbering maxes out for both Catalog Task and TASK table, it can cause number duplication to occur. If a user has the number field set to unique, this can cause a duplication error message.

Steps to Reproduce

The issue is not reproducible on demand, since the numbering of each TASK and Catalog Task table depends on how many records the users create on this table.

  1. Navigate to Service Catalog > Catalog.
  2. Click Hardware.
  3. Click Apple iPhone 5.
  4. Click Order Now.
  5. Navigate to Service Catalog > Open Records > Items.
  6. In the Number column, click the RITM number for the Apple iPhone 5 order.
    Note that an error message is displayed.

 

Workaround

  1. In the Application Navigator, type sys_number_list.do in the Filter navigator text field and press enter or return on your keyboard.
  2. Search for and open the record named Catalog Task.
  3. Change the prefix from TASK to SCTASK.

Related Problem: PRB657894

Seen In

Aspen Patch 2
Berlin Patch 11
CCA 6
Eureka
Eureka Patch 11 Hot Fix 2
Eureka Patch 13 Hot Fix 5
Eureka Patch 3 Hot Fix 1
Eureka Patch 5
Fuji Patch 12 Hot Fix 1
Fuji Patch 13 Hot Fix 1
Fuji Patch 5
Fuji Patch 7
Geneva Patch 5
Geneva Patch 6 Hot Fix 2
Geneva Patch 7
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 1
Helsinki Patch 2
Helsinki Patch 5

Fixed In

Helsinki

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-06-13 12:42:08
Published:2017-12-19