Submitting incident tickets without filling mandatory fields can occur due to a validation issue, especially in slow networks. Although the creation is not in the logs, it shows in the database.

Steps to Reproduce

  1. On the incident form, make some fields mandatory.

    1. Right-click the field's label in the form and choose Configure Dictionary.
    2. In the Dictionary form, select the Mandatory check box.
    3. Click Update.
  2. Go to in the URL while hovering the mouse over the Submit button. (The top part of the form will not be visible.)

  3. Press Return.

    An incident without mandatory fields set is created.


If the policy for a mandatory field is strict, use the Data Policy of Business rules to enforce the constraint so no records are modified that do not have the field filled in.

Related Problem: PRB609362

Seen In

Dublin Patch 7 Hot Fix 2
Eureka Patch 4
Eureka Patch 9 Hot Fix 4
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITBM - Agile 2.0 Dashboards v1.0
SR - ITBM - Scrum Dashboards Common v1.0
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2

Associated Community Threads

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Article Information

Last Updated:2020-04-06 15:54:52