Description
Submitting incident tickets without filling mandatory fields can occur due to a validation issue, especially in slow networks. Although the creation is not in the logs, it shows in the database.
Steps to Reproduce
-
On the incident form, make some fields mandatory.
- Right-click the field's label in the form and choose Configure Dictionary.
- In the Dictionary form, select the Mandatory check box.
- Click Update.
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Go to incident.do in the URL while hovering the mouse over the Submit button. (The top part of the form will not be visible.)
-
Press Return.
An incident without mandatory fields set is created.
Workaround
If the policy for a mandatory field is strict, use the Data Policy of Business rules to enforce the constraint so no records are modified that do not have the field filled in.
Related Problem: PRB609362