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Description

LDAP error code messages are not captured in the syslog table.

Steps to Reproduce

  1. Open an instance that has LDAP authentication set up.
  2. Navigate to <yourinstancename>.service-now.com/login.do.
  3. Enter a username and an incorrect password.
  4. Check the LDAP logs.
    Note that the LDAP: error code 49 message is not displayed.

Workaround

If you can upgrade, note the product versions in the Fixed In field to see the product versions that have a permanent fix.

If you are unable to upgrade, note the following possible temporary fix:

  1. Navigate to System Definition > Tables.
  2. Find and open the record for the table named sys_status.
    The same LDAP Authentication error message is also added to the sys_status table.

This workaround might not work perfectly if multiple users failed authentication at the same time and in the same way. In that case, there is a single database entry in the sys_status table with the key glide.ldap.authenticate.


Related Problem: PRB713566

Seen In

Fuji Patch 12 Hot Fix 1
Helsinki Patch 2
Helsinki Patch 3

Fixed In

Istanbul Patch 10
Istanbul Patch 11
Jakarta

Associated Community Threads

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Article Information

Last Updated:2018-02-12 14:50:47
Published:2018-02-12