LDAP error code messages are not captured in the syslog table.
Steps to Reproduce
- Open an instance that has LDAP authentication set up.
- Navigate to <yourinstancename>.service-now.com/login.do.
- Enter a username and an incorrect password.
- Check the LDAP logs.
Note that the LDAP: error code 49 message is not displayed.
If you can upgrade, note the product versions in the Fixed In field to see the product versions that have a permanent fix.
If you are unable to upgrade, note the following possible temporary fix:
- Navigate to System Definition > Tables.
- Find and open the record for the table named sys_status.
The same LDAP Authentication error message is also added to the sys_status table.
This workaround might not work perfectly if multiple users failed authentication at the same time and in the same way. In that case, there is a single database entry in the sys_status table with the key glide.ldap.authenticate.
Related Problem: PRB713566